The company has a complete technical after-sales system, with a technical team of more than 50 people, from consulting services, information technology to on-site training, installation, and maintenance, with a total of 10 full-time after-sales service personnel; a complete after-sales service management system, process operating procedures and emergency Response measures.

In order to ensure the correct installation and good operation of the products and the smooth implementation of the project, our company will fully cooperate with the water supply company to provide comprehensive product training and software system training for the relevant staff of the customer side; train skilled technical personnel for the customer side to ensure that the operators have the ability of independent construction and maintenance of the project. The following is the systematic training plan of our company:

Training object: management personnel assigned by the customer, software operators at charging points, and meter installation and maintenance personnel.

Training content: selection, function and working principle of water meter, installation requirements of water meter, use of toll management system, permission setting of toll management system, etc.

Training methods: manufacturer's graphic introduction, on-site meter production process visit, on-site construction exchange, point-to-point computer software operation training, remote assistance, etc.

Training arrangement: combined with my company's previous training experience, we will be divided into five stages of training:

● The first stage (before and after the cooperation is determined): let managers and technical maintenance personnel understand the functions of all hardware equipment, master the operating procedures and operating points of each equipment in the system.

● The second stage (on-site guidance after the meter is present): make the water meter installation and maintenance personnel have a preliminary understanding of the basic principles and installation specifications of the water meter and equipment.

● The third stage (during the installation of the meter): organize software system training to enable software system operators to understand the functions and operation methods of the software system, and put forward amendments to local unreasonable software details, so as to make the operation interface more humanized and convenient.

● The fourth stage (during the implementation of the project): organize the above-mentioned three-stage trainers to be familiar with the operation and application of the system again, and emphasize the relevant precautions; To enable relevant personnel to perform their respective duties, skillfully operate the system, eliminate general faults, and be familiar with the maintenance process and methods.

● The fifth stage (before the project acceptance): organize the relevant personnel of the customer to carry out detailed training on the use and management authority of the software, and implement the charging management system.

In order to ensure the interests of users, our company promises: when using our water meter, our company will be responsible for repairing or replacing the products within the three-guarantee period under the condition of keeping the lead seal intact if the installation is reasonable and the usage flow is normal, and only the cost will be charged for life-long maintenance if the machine parts are damaged or broken down (except for hot and cold damage) caused by manufacturing quality.

After receiving the customer's fault phone notification, our after-sales service team will immediately start the emergency response procedure. If the problem cannot be solved by telephone and network online, it will arrive at the scene and deal with the problem as soon as possible.

After-sales service 24-hour toll-free hotline: 028-82420313, we will serve you wholeheartedly!